- Development Areas:
– Financial analysis and control
– Business strategy
– Hotel & restaurant valuation
- Custom-made modules
- Online program development and delivery
Attracting and retaining millennial women
Advising a global FMCG company on becoming the employer of choice for Millennial women and proposed ways to attract and retain them.
Developing a new customer service culture
In-depth interviews with executives and employees of a multi-unit brand were used to propose and implement a new service-oriented culture that would aim at increasing customer satisfaction, engagement and repeat purchase.