Firms are confronted with new challenges that force them to constantly adapt to technological and societal challenges. These are addressed by developing and retaining talents to ensure services are delivered at the highest levels.
- Development Areas:
– Financial analysis and control
– Business strategy
– Hotel & restaurant valuation
- Custom-made modules
- Online program development and delivery
Attracting and retaining millennial women
Advising a global FMCG company on becoming the employer of choice for Millennial women and proposed ways to attract and retain them.
Developing a new customer service culture
In-depth interviews with executives and employees of a multi-unit brand were used to propose and implement a new service-oriented culture that would aim at increasing customer satisfaction, engagement and repeat purchase.