• Development Areas:
    – Financial analysis and control
    – Business strategy
    – Hotel & restaurant valuation
  • Custom-made modules
  • Online program development and delivery

Referenzen

References

HC_Women

Attracting and retaining millennial women

Advising a global FMCG company on becoming the employer of choice for Millennial women and proposed ways to attract and retain them.

HC_Service

Developing a new customer service culture

In-depth interviews with executives and employees of a multi-unit brand were used to propose and implement a new service-oriented culture that would aim at increasing customer satisfaction, engagement and repeat purchase.